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Unified Messaging: (UM) = Voicemail + Email + Fax

• Get Voicemail and FAXs in email

• Send FAXs from your desktop or web-browser

• Blacklist SPAM FAX Numbers

• Save on paper: Receive FAXs electronically & only print when needed

• Virtual FAX: Reliable, Mobile Delivery

• Visual voicemail (view messages in your web browser - from whom, how long, etc.)

• Plug-in available for click-to-call from Outlook Contact

Mobility: Business On-The-Go

Extend-to-Mobile: Desk phone calls simultaneously ring on cell phones

• Find-Me/Follow-Me: Enables user to provide a list of numbers along with the ringing strategy to use in contacting them when they are on the move. User can easily access settings from web-browser

• Use iPhone or Android smart phone as your office phone, access all features, use extension-based dialing from any location where you have service.

• In-building wireless via SIP WiFi (with push-to-talk) or Norstar 7400 series.

Easy System & User Administration

Easy & Intuitive Web-Based administration reduces cost for Moves/Adds/Changes (MAC)

Call Detail Recording

Trunk utilization analysis useful in determining if you are paying for phone lines not in use

• Flexible Reports: Billing Reports, summary by Extension/Department, etc.

• Graphical displays, export to Excel/PDF/CSV for records, traffic analysis, department-level usage

Operator Panel: Easy Operator Controls

Visual status: users, trunks, queues, conferences, etc.

• Easy ‘drag & drop’ transfer & conferencing

• Calling line display allows operator to see who & how long call information

Conference Bridge

Reservation-less or scheduled

• Can be recorded

• Webpage conference manager – invite attendees, visually see who joined, mute/kick-off attendees with just a click.

Call Recording

• On-demand, always on or off; set per user, trunk or queue

• Archived database of recorded calls

Remote Workers

• By adding a softphone onto employees PC’s or laptops, employees can leverage all the features and capabilities of the office-based communications system

• Work from home easily with IP phone

Video - Security Integration

• Monitor rooms, front & back doors

• “Dial” cameras & look around

• Receive full audio & video from door phones – know who is there before “buzzing” them in

• Keep an eye on things: From your smart phone, desk, a remote location, home office, etc.

Contact Center

• Queues by skill-set, Agent log-in/out, dynamic/static agents per queue

• Agent whisper, supervisor listen-in (spy)

• IVR and recorded announcements

• Call recording for quality monitoring

Dictation Service

Enables dictation to be emailed to transcription/translation services

User Management Portal

Enables end-users to manage their find/follow me access numbers

• Listen to voicemail and recorded calls (download to PC)

• Access their own personal calling records (see who called, check missed calls)

• Manage voicemail password and voicemail to email

• Users manage their own call forward scenarios, call screening (record callers name to play in call forward), call waiting and do-not-disturb

SIP Trunking

• Use a data/internet connection to make & receive external calls (requires a SIP Trunk provider – very affordable)

GSM 4G Gateway (Global System for Mobile)

• Use a pay-as-you-go GSM account to leverage 4G cellular as a back-up network for incoming & outgoing calls

UCX Optional applications

• Call Center Reporting – historical and real-time

• Wallboard – call center performance indicators

• Scheduled Announcement

• Notifier – automated group notification

• TAPI Service Provider – Microsoft integration

• Enhanced Archive Server

• Hospitality solution

Network security

• Built-in protection against attacks and hacking

 

Main features:

Nortel Digital Phones

- T/M Series (BCM Norstar)

- M3900/M2000Series

Nortel IP Phones

- 1100/1200/2000 Series

Yealink SIP Phones

Polycom SIP Phones

Cisco SIP Phones

Nortel i2050 Softphone

Softphones

Mobility – 3G/4G, SIP WiFi

       - SIP DECT solutions

- iOS, Android, phone/tablet

Line- in Audio Port

UCCore Features Included

- Suite of Business Features

- Find Me Follow Me

- Conference Bridge

- Self-Service IVR

- Call Recording

- Call Center

- Call Detail Reporting

- Unified Messaging

- Unlimited Mail Boxes

- Teleworker

Nortel Feature Codes

Zone Paging on Nortel digital/IP phones

 m2616

t7316e
 

M3820_kemM3903

 1140e_kem

1230_kem

i2004_kem

2033

 

Meridian 1/CS1000 digital phones functionality

 

Key Feature

Aries

Orion

M3904

M3903

M3902

Agent Not Available

Supported

Supported

Supported

Supported

Supported

Agent Login Toggle

Supported

Supported

Supported

Supported

Supported

Busy Lamp Field (BLF)

Supported

Supported

Supported

No

No

Call Forward

Supported

Supported

Supported

Supported

Supported

Call Log

No

Yes/3820

Supported

No

No

Cal Park

Supported

Supported

Supported

Supported

Supported

Call Waiting

Supported

Supported

Supported

No

No

Conference

Supported

Supported

Supported

Supported

Supported

Directory Pickup

Supported

Supported

Supported

Supported

Supported

Directory Service

Supported

Supported

Supported

Supported

Supported

Display Voice Mail DN

Supported

Supported

Supported

Supported

Supported

Do Not Disturb

Supported

Supported

Supported

Supported

Supported

Do Not Disturb Off

Supported

Supported

Supported

Supported

Supported

Forward Voice Mail

Supported

Supported

Supported

Supported

Supported

General Page

Supported

Supported

Supported

Supported

Supported

Group Pick Up

Supported

Supported

Supported

Supported

Supported

Hot Desking

Supported

Supported

Supported

Supported

Supported

Hot Desking Cancel

Supported

Supported

Supported

Supported

Supported

Last Number Redial

Supported

Supported

Supported

Supported

Supported

Link/Hook Flash

Supported

Supported

Supported

Supported

Supported

Logger Time Stamp

Supported

Supported

Supported

Supported

Supported

Page Zone 1-6

Supported

Supported

Supported

Supported

Supported

Record Call

Supported

Supported

Supported

Supported

Supported

Speaking Clock

Supported

Supported

Supported

Supported

Supported

Static Time/Date

Supported

Supported

Supported

Supported

Supported

Static Time/Date Off

Supported

Supported

Supported

Supported

Supported

System Speed Dial

Supported

Supported

Supported

Supported

Supported

Test Sets

No

No

No

No

No

Transfer

Supported

Supported

Supported

Supported

Supported

Transfer - Blind

Supported

Supported

Supported

Supported

Supported

Voice Call

Supported

Supported

Supported

Supported

Supported

Voice Mail Login

Supported

Supported

Supported

Supported

Supported

Analog phones functionality:

  • Message Waiting Indication Lamp
  • Redial key
  • Mute key
  • CLASS functionality. Caller ID and name delivery (Planed)
  • System wide feature codes can be used on analog sets for functions like Conference, Transfer, etc.
  • Pulse dialing on analog sets is not supported

Analog port parameters (maximum loop resistance, immunity) remain the same. Almost all the other cheap analog gateways are not suitable for use on long lines.

UCX Features That Work for You
Unified Messaging: (UM) = Voicemail + Email + Fax
• Get Voicemail and FAXs in email
• Send FAXs from your desktop or web-browser
• Blacklist SPAM FAX Numbers
• Save on paper: Receive FAXs electronically & only print when needed
• Virtual FAX: Reliable, Mobile Delivery
• Visual voicemail (view messages in your web browser - from whom, how long, etc.)
• Plug-in available for click-to-call from Outlook Contact
Mobility: Business On-The-Go
• Extend-to-Mobile: Desk phone calls simultaneously ring on cell phones
• Find-Me/Follow-Me: Enables user to provide a list of numbers along with the ringing strategy to use in contacting them when they are on the move. User can easily access settings from web-browser
• Use iPhone or Android smart phone as your office phone, access all features, use extension-based dialing from any location where you have service.
• In-building wireless via SIP WiFi (with push-to-talk) or Norstar 7400 series.
Easy System & User Administration
• Easy & Intuitive Web-Based administration reduces cost for Moves/Adds/Changes (MAC)
Call Detail Recording
• Trunk utilization analysis useful in determining if you are paying for phone lines not in use
• Flexible Reports: Billing Reports, summary by Extension/Department, etc.
• Graphical displays, export to Excel/PDF/CSV for records, traffic analysis, department-level usage
Operator Panel: Easy Operator Controls
• Visual status: users, trunks, queues, conferences, etc.
• Easy ‘drag & drop’ transfer & conferencing
• Calling line display allows operator to see who & how long call information
Conference Bridge
• Reservation-less or scheduled
• Can be recorded
• Webpage conference manager – invite attendees, visually see who joined, mute/kick-off attendees with just a click.
Call Recording
• On-demand, always on or off; set per user, trunk or queue
• Archived database of recorded calls
Remote Workers
• By adding a softphone onto employees PC’s or laptops, employees can leverage all the features and capabilities of the office-based communications system
• Work from home easily with IP phone
Video - Security Integration
• Monitor rooms, front & back doors
• “Dial” cameras & look around
• Receive full audio & video from door phones – know who is there before “buzzing” them in
• Keep an eye on things: From your smart phone, desk, a remote location, home office, etc.
Contact Center
• Queues by skill-set, Agent log-in/out, dynamic/static agents per queue
• Agent whisper, supervisor listen-in (spy)
• IVR and recorded announcements
• Call recording for quality monitoring
Dictation Service
• Enables dictation to be emailed to transcription/translation services
User Management Portal
• Enables end-users to manage their find/follow me access numbers
• Listen to voicemail and recorded calls (download to PC)
• Access their own personal calling records (see who called, check missed calls)
• Manage voicemail password and voicemail to email
• Users manage their own call forward scenarios, call screening (record callers name to play in call forward), call waiting and do-not-disturb
SIP Trunking
• Use a data/internet connection to make & receive external calls (requires a SIP Trunk provider – very affordable)
GSM 4G Gateway (Global System for Mobile)
• Use a pay-as-you-go GSM account to leverage 4G cellular as a back-up network for incoming & outgoing calls
UCX Optional applications (keycode enabled)
• UCX Call Center Reporting – historical and real-time
• UCX Wallboard – call center performance indicators
• UCX Scheduled Announcement
• UCX Notifier – automated group notification
• UCX TAPI Service Provider – Microsoft integration
• UCX Enhanced Archive Server
• UCX Hospitality solution