Call Center solution is a SIP-based application that is flexible and scalable, able to support your business needs of today... and tomorrow!
Call Center Reporting is a monitoring and reporting system for the Call Center. The Call Center Reporting package is a add-on that allows you to obtain reports about your call center activity, divided and filtered by queue, agent and date/time period, showing you in detail the workings of your call center operation.
The TAPI Service Provider application is a driver that enables the Microsoft TAPI to communicate with the Asterisk communication server. Once installed on a Microsoft Windows PC, a user can initiate outbound calls and hang up calls using Microsoft Outlook, Microsoft Dialer or any TAPI compatible application. The optional TAPI application also supports receiving inbound calls with basic caller information on incoming calls so that some TAPI aware applications can use this information to do screen-popup, displaying caller information on the screen.