Call CenterCall Center solution is a SIP-based application that is flexible and scalable, able to support your business needs of today... and tomorrow!

Key features and benefits include:

  • SIP-based Call Center – supports latest SIP phones and Nortel Phones
  • Scalable – supports from 10-250 Agents
  • Virtual Call Centers Multi-site/Remote Agents – Utilize the best agents regardless of whether they are at home or in different geographic or branch office location
  • Skills-Based Routing – match the caller’s needs to the available agent best suited to handle the call
  • Multiple Queue Assignments – increase productivity and capacity by equipping agents with the information they need to effectively handle a variety of call types
  • Overflow and Load Balancing – respond to fluctuations in call volume by automatically enlisting additional agents or groups when user-defined thresholds are breached
  • Integrated Inbound and Outbound Capability – built-in IVR engine & Text to Speech
  • Channel Listen/Whisper – Call Center manager can then listen to on-going call without being heard by parties involved on the call (i.e. call agent and customer)
  • CTI Interface – for integrating desktop and Enterprise applications with the Call Center
  • Reports – Real-Time and Historical Reporting