The emergency alert system is designed for operative voice notification of personnel about emergencies, search and rescue operations, civil protection measures, and also in other cases provided for by technological processes. The alerts carried out through the telephone network by means of automatic dialing of the telephones.


The main features of the emergency alert system:

  • Client-server technology;
  • User-friendly WEB administration interface;
  • The interface of the system in Ukrainian/English;
  • User activity logging;
  • Compatibility with existing customer software and hardware  environment;
  • Delineation of access to the functional interfaces of the administrator and the user;
  • Providing round-the-clock operation in standby mode;
  • Ability to perform at least of 100 simultaneous calls;
  • The administrator creates and sets the necessary rights for users, which are the initiators of the alert tasks. Also, the administrator sets the notification parameters (the number of retries, in the case of busy or unanswered calls, the time between retries);
  • Login and password for access. PIN access for telephone user intrface;
  • The user has access to preparing the voice prompt of the alert task, editing the alert lists, the alert report and launching the alert task;
  • Running alert tasks is done using the user interface or by calling a special alert system number and then authorizing by entering a DTMF PIN;
  • The system has no restrictions on the number of created alert lists and the number of contacts in them;
  • The administrator creates a list of contacts from which the alert lists are then generated. Each entry contains a full name, position, department and up to 3 phone numbers. Supports import and export of notification lists in xls (xlsx) format;
    Priority is added to the contact in the alert list;
  • In case of impossibility of connection by the first phone number of the contact, the call is made to the second number, and then to the third number;
  • Search-filter for all fields of the list;
  • Ability to set the priority of making calls;
  • The subscriber confirms the fact of listening to the message by introducing a DTMF command;
  • The voice prompts is recorded via a microphone connected to a personal computer (PC) of the user, or by phone, by calling a special extension of alert system and subsequent authorization by entering a DTMF PIN;
  • The report provides a complete information of which of the contacts and when the alert was received, whether or not the delivery was confirmed. It also presents statistical information. The export of the alert report to the xls (xlsx) format is supported;
  • The alert report is provided in the user interface and additionally sent to the user's e-mail, at the end of the task;
  • The user is informed by phone at the end of the alert task.

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Call Center

Call Center solution is a SIP-based application that is flexible and scalable, able to support your business needs of today... and tomorrow!

Call Center Reporting

Call Center Reporting is a monitoring and reporting system for the Call Center.  The Call Center Reporting package is a add-on that allows you to obtain reports about your call center activity, divided and filtered by queue, agent and date/time period, showing you in detail the workings of your call center operation.

The TAPI Service Provider

The TAPI Service Provider application is a driver that enables the Microsoft TAPI to communicate with the Asterisk communication server.  Once installed on a Microsoft Windows PC, a user can initiate outbound calls and hang up calls using Microsoft Outlook, Microsoft Dialer or any TAPI compatible application. The optional TAPI application also supports receiving inbound calls with basic caller information on incoming calls so that some TAPI aware applications can use this information to do screen-popup, displaying caller information on the screen.

Call Center Reporting is a monitoring and reporting system for the Call Center.  The Call Center Reporting package is a add-on that allows you to obtain reports about your call center activity, divided and filtered by queue, agent and date/time period, showing you in detail the workings of your call center operation.

With Call Center Reporting you can see:

  • Answered calls
  • Unanswered or Abandoned calls
  • Agent Logins/Logouts and Pauses
  • Call Distribution per different criteria: queue, time and date ranges
  • Realtime view of queues and waiting calls

Reports can be generated while the call center is operational. You can see what is happening in real time with virtually no delays.

It is possible to create users with restricted permissions. You can grant access to specific queues or agents for your contact center supervisors or users. You can also export data to comma separated files .csv or PDF documents for analysis. 

Benefits at a Glance

  • Help improve agent response times and call center performance
  • Reduce missed/unanswered customer calls
  • Improve customer experience and satisfaction
  • Help identify individual agent training requirements
  • Take action using real-time reports and graphical analysis of call center operations

 

The TAPI Service Provider application is a driver that enables the Microsoft TAPI to communicate with the Asterisk communication server.  Once installed on a Microsoft Windows PC, a user can initiate outbound calls and hang up calls using Microsoft Outlook, Microsoft Dialer or any TAPI compatible application. The optional TAPI application also supports receiving inbound calls with basic caller information on incoming calls so that some TAPI aware applications can use this information to do screen-popup, displaying caller information on the screen.
 

The Microsoft Outlook does not have any built-in support for screen-popping and this functionality can be achieved with Windows programs such as Identa Pop Pro TAPI Outlook Screen Pops or Resource Software International Limited Visual Rapport desktop software. The TAPI Call Monitor can also be used for handling call controls on the incoming call scenario. The TAPI Call Monitor displays the incoming calls and upon selecting the call, the call control buttons gets enabled (e.g. Answer, Hold, Drop etc.).
 

Key Features and Benefits:

  • Make Outgoing calls, from Microsoft Outlook or any other TAPI aware applications.
  • Receive incoming calls with call controls enabled (Answer, Hold, Unhold, Hang-up)
  • Ability to monitor call states (Connected, On Hold)
  • Receive basic caller information on incoming calls so TAPI aware applications can do screen popup with the caller information.
  • Support for Nortel legacy phones
  • Helps simplify business communications
  • Improve employee accessibility and productivity