The Emergency Alert System is designed to provide prompt voice notification of personnel about emergency situations, during search and rescue operations, civil defense measures, as well as in other cases provided for by production or technological processes. Notification is carried out via the telephone network by autodialing subscriber phone numbers or loudspeaker announcements using broadcast amplifiers, separate VoIP speakers and SIP VoIP phones. Integration with fire alarm systems is possible.

Main Technical Parameters of the Alert System:

• Client-server technology;
• Convenient and understandable user administration interface;
• System interface in Ukrainian;
• Storage of information about all data changes made by users;
• Compatibility with existing software and hardware;
• Distinction of access to the functional interfaces of the administrator and user;
• Ensuring round-the-clock operation in standby mode;
• Possibility of making at least 100 simultaneous calls;
• Possibility of connecting loudspeakers or separate loudspeakers for loud zone notification;
• Possibility of loud zone notification using internal SIP VoIP phones;
• Possibility of forming separate zones of loud notification. If SIP VoIP phones are enabled in the loud notification zone, and in a situation when the subscriber is busy with a conversation, this conversation is put on hold, and the subscriber hears a notification signal;
• The administrator creates and sets the necessary rights for users who are the initiators of notification in this system. The administrator also sets the notification parameters (number of auto-dial repetitions, in case of busy or subscriber answer, time between repetitions);
• Access to the functions of the administrator and user of the system is carried out using a login and password or using a PIN code (telephone interface), providing for unambiguous identification;
• The user of the notification system has access to the functions of preparing a voice message for a notification task, editing notification lists, and a notification report;
• Notification tasks are launched using the user interface or by calling a special notification system number and then authorizing by entering a DTMF password. It is also possible to launch notification tasks according to signals arriving at the GPIO inputs of the notification system. Different signals launch different notification tasks, for example, a smoke sensor can launch a fire alarm task;
• The ability to launch tasks according to a schedule on the desired date and time;
• The system has no restrictions on the number of notification lists created and the number of subscribers in them;
• The administrator creates a contact list, from which notification lists are then formed. Each entry contains a full name, position, department, and up to 3 phone numbers. Import and export of notification lists in xls (xlsx) format is supported
• In the notification list, a priority in the notification task is added to the contact;
• If it is impossible to connect to the first phone number of the contact, the call is made to the second number, and then to the third number;
• Search-filter (selection) in all database fields;
• The ability to assign a priority to calls;
• The subscriber confirms the fact of listening to the message by entering the DTMF command;
• A voice message is recorded through a microphone connected to the user's personal computer (PC), or by phone, by calling a special number of the notification system and then authorizing by entering a DTMF password;
• The notification results report provides complete information about which of the contacts received the notification and when, whether or not they confirmed receipt, or listened to the notification in full. It also provides statistical information in quantitative and percentage values ​​​​about the number of contacts who were busy or did not answer, confirmed or did not confirm receipt. Export of notification report in xls (xlsx) format is supported;
• Notification results report is provided in the user interface;
• Upon completion of the notification task, the user is informed by phone and e-mail;
• Connection of loudspeaker amplifiers is carried out using the sound outputs of the CEO or using separate SIP adapters (PA-2). Control of loudspeaker amplifiers (power on or input switching) is carried out using GPIO outputs, or also using PA-2 adapters;
• Equipment of loudspeaker zones is also possible using VoIP speakers, which can be either external or internal.

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Call Center

Call Center solution is a SIP-based application that is flexible and scalable, able to support your business needs of today... and tomorrow!

Call Center Reporting

Call Center Reporting is a monitoring and reporting system for the Call Center.  The Call Center Reporting package is a add-on that allows you to obtain reports about your call center activity, divided and filtered by queue, agent and date/time period, showing you in detail the workings of your call center operation.

The TAPI Service Provider

The TAPI Service Provider application is a driver that enables the Microsoft TAPI to communicate with the Asterisk communication server.  Once installed on a Microsoft Windows PC, a user can initiate outbound calls and hang up calls using Microsoft Outlook, Microsoft Dialer or any TAPI compatible application. The optional TAPI application also supports receiving inbound calls with basic caller information on incoming calls so that some TAPI aware applications can use this information to do screen-popup, displaying caller information on the screen.

Call Center Reporting is a monitoring and reporting system for the Call Center.  The Call Center Reporting package is a add-on that allows you to obtain reports about your call center activity, divided and filtered by queue, agent and date/time period, showing you in detail the workings of your call center operation.

With Call Center Reporting you can see:

  • Answered calls
  • Unanswered or Abandoned calls
  • Agent Logins/Logouts and Pauses
  • Call Distribution per different criteria: queue, time and date ranges
  • Realtime view of queues and waiting calls

Reports can be generated while the call center is operational. You can see what is happening in real time with virtually no delays.

It is possible to create users with restricted permissions. You can grant access to specific queues or agents for your contact center supervisors or users. You can also export data to comma separated files .csv or PDF documents for analysis. 

Benefits at a Glance

  • Help improve agent response times and call center performance
  • Reduce missed/unanswered customer calls
  • Improve customer experience and satisfaction
  • Help identify individual agent training requirements
  • Take action using real-time reports and graphical analysis of call center operations

 

The TAPI Service Provider application is a driver that enables the Microsoft TAPI to communicate with the Asterisk communication server.  Once installed on a Microsoft Windows PC, a user can initiate outbound calls and hang up calls using Microsoft Outlook, Microsoft Dialer or any TAPI compatible application. The optional TAPI application also supports receiving inbound calls with basic caller information on incoming calls so that some TAPI aware applications can use this information to do screen-popup, displaying caller information on the screen.
 

The Microsoft Outlook does not have any built-in support for screen-popping and this functionality can be achieved with Windows programs such as Identa Pop Pro TAPI Outlook Screen Pops or Resource Software International Limited Visual Rapport desktop software. The TAPI Call Monitor can also be used for handling call controls on the incoming call scenario. The TAPI Call Monitor displays the incoming calls and upon selecting the call, the call control buttons gets enabled (e.g. Answer, Hold, Drop etc.).
 

Key Features and Benefits:

  • Make Outgoing calls, from Microsoft Outlook or any other TAPI aware applications.
  • Receive incoming calls with call controls enabled (Answer, Hold, Unhold, Hang-up)
  • Ability to monitor call states (Connected, On Hold)
  • Receive basic caller information on incoming calls so TAPI aware applications can do screen popup with the caller information.
  • Support for Nortel legacy phones
  • Helps simplify business communications
  • Improve employee accessibility and productivity