Unified Messaging: (UM) = Voicemail + Email + Fax • Get Voicemail and FAXs in email • Send FAXs from your desktop or web-browser • Blacklist SPAM FAX Numbers • Save on paper: Receive FAXs electronically & only print when needed • Virtual FAX: Reliable, Mobile Delivery • Visual voicemail (view messages in your web browser - from whom, how long, etc.) • Plug-in available for click-to-call from Outlook Contact Mobility: Business On-The-Go • Extend-to-Mobile: Desk phone calls simultaneously ring on cell phones • Find-Me/Follow-Me: Enables user to provide a list of numbers along with the ringing strategy to use in contacting them when they are on the move. User can easily access settings from web-browser • Use iPhone or Android smart phone as your office phone, access all features, use extension-based dialing from any location where you have service. • In-building wireless via SIP WiFi (with push-to-talk) or Norstar 7400 series. Easy System & User Administration • Easy & Intuitive Web-Based administration reduces cost for Moves/Adds/Changes (MAC) Call Detail Recording • Trunk utilization analysis useful in determining if you are paying for phone lines not in use • Flexible Reports: Billing Reports, summary by Extension/Department, etc. • Graphical displays, export to Excel/PDF/CSV for records, traffic analysis, department-level usage Operator Panel: Easy Operator Controls • Visual status: users, trunks, queues, conferences, etc. • Easy ‘drag & drop’ transfer & conferencing • Calling line display allows operator to see who & how long call information Conference Bridge • Reservation-less or scheduled • Can be recorded • Webpage conference manager – invite attendees, visually see who joined, mute/kick-off attendees with just a click. Call Recording • On-demand, always on or off; set per user, trunk or queue • Archived database of recorded calls
Remote Workers • By adding a softphone onto employees PC’s or laptops, employees can leverage all the features and capabilities of the office-based communications system • Work from home easily with IP phone Video - Security Integration • Monitor rooms, front & back doors • “Dial” cameras & look around • Receive full audio & video from door phones – know who is there before “buzzing” them in • Keep an eye on things: From your smart phone, desk, a remote location, home office, etc. Contact Center • Queues by skill-set, Agent log-in/out, dynamic/static agents per queue • Agent whisper, supervisor listen-in (spy) • IVR and recorded announcements • Call recording for quality monitoring Dictation Service • Enables dictation to be emailed to transcription/translation services User Management Portal • Enables end-users to manage their find/follow me access numbers • Listen to voicemail and recorded calls (download to PC) • Access their own personal calling records (see who called, check missed calls) • Manage voicemail password and voicemail to email • Users manage their own call forward scenarios, call screening (record callers name to play in call forward), call waiting and do-not-disturb SIP Trunking • Use a data/internet connection to make & receive external calls (requires a SIP Trunk provider – very affordable) GSM 4G Gateway (Global System for Mobile) • Use a pay-as-you-go GSM account to leverage 4G cellular as a back-up network for incoming & outgoing calls UCX Optional applications • Call Center Reporting – historical and real-time • Wallboard – call center performance indicators • Scheduled Announcement • Notifier – automated group notification • TAPI Service Provider – Microsoft integration • Enhanced Archive Server • Hospitality solution Network security • Built-in protection against attacks and hacking
Main features:
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Meridian 1/CS1000 digital phones functionality
Key Feature |
Aries |
Orion |
M3904 |
M3903 |
M3902 |
Agent Not Available |
Supported |
Supported |
Supported |
Supported |
Supported |
Agent Login Toggle |
Supported |
Supported |
Supported |
Supported |
Supported |
Busy Lamp Field (BLF) |
Supported |
Supported |
Supported |
No |
No |
Call Forward |
Supported |
Supported |
Supported |
Supported |
Supported |
Call Log |
No |
Yes/3820 |
Supported |
No |
No |
Cal Park |
Supported |
Supported |
Supported |
Supported |
Supported |
Call Waiting |
Supported |
Supported |
Supported |
No |
No |
Conference |
Supported |
Supported |
Supported |
Supported |
Supported |
Directory Pickup |
Supported |
Supported |
Supported |
Supported |
Supported |
Directory Service |
Supported |
Supported |
Supported |
Supported |
Supported |
Display Voice Mail DN |
Supported |
Supported |
Supported |
Supported |
Supported |
Do Not Disturb |
Supported |
Supported |
Supported |
Supported |
Supported |
Do Not Disturb Off |
Supported |
Supported |
Supported |
Supported |
Supported |
Forward Voice Mail |
Supported |
Supported |
Supported |
Supported |
Supported |
General Page |
Supported |
Supported |
Supported |
Supported |
Supported |
Group Pick Up |
Supported |
Supported |
Supported |
Supported |
Supported |
Hot Desking |
Supported |
Supported |
Supported |
Supported |
Supported |
Hot Desking Cancel |
Supported |
Supported |
Supported |
Supported |
Supported |
Last Number Redial |
Supported |
Supported |
Supported |
Supported |
Supported |
Link/Hook Flash |
Supported |
Supported |
Supported |
Supported |
Supported |
Logger Time Stamp |
Supported |
Supported |
Supported |
Supported |
Supported |
Page Zone 1-6 |
Supported |
Supported |
Supported |
Supported |
Supported |
Record Call |
Supported |
Supported |
Supported |
Supported |
Supported |
Speaking Clock |
Supported |
Supported |
Supported |
Supported |
Supported |
Static Time/Date |
Supported |
Supported |
Supported |
Supported |
Supported |
Static Time/Date Off |
Supported |
Supported |
Supported |
Supported |
Supported |
System Speed Dial |
Supported |
Supported |
Supported |
Supported |
Supported |
Test Sets |
No |
No |
No |
No |
No |
Transfer |
Supported |
Supported |
Supported |
Supported |
Supported |
Transfer - Blind |
Supported |
Supported |
Supported |
Supported |
Supported |
Voice Call |
Supported |
Supported |
Supported |
Supported |
Supported |
Voice Mail Login |
Supported |
Supported |
Supported |
Supported |
Supported |
Analog phones functionality:
- Message Waiting Indication Lamp
- Redial key
- Mute key
- CLASS functionality. Caller ID and name delivery (Planed)
- System wide feature codes can be used on analog sets for functions like Conference, Transfer, etc.
- Pulse dialing on analog sets is not supported
Analog port parameters (maximum loop resistance, immunity) remain the same. Almost all the other cheap analog gateways are not suitable for use on long lines.